With 18 years of management experience, Imran leads BCforward’s Asia-Pac’s GCC global workforce services with an emphasis on driving user satisfaction. A seasoned professional with extensive experience in training, client services, and ticket management, Imran brings a unique blend of technical and leadership skills to his role. He also specializes in organizational change management with a focus on establishing vendor SLAs and performance KPIs.
As a collaborative leader, Imran coordinates internal teams and third-party vendors to resolve employee issues while driving optimal outcomes for our customers. A proud father of three, heholds a degree in Science and Business Administration and resides in Hyderabad with his wife, three kids, and mother.
